HERE TO HELP
Returns / Exchange
A little help when something isn’t quite right.
01 / YOUR ORDER
Tell us what happened.
Contact our team with your order number and a description of the issue.
02 / THE DETAILS
Keep the packaging.
If a parcel arrives damaged, keep the packaging and take photos to help explain the issue.
03 / THE NEXT STEP
We’ll work through it.
We can help you understand the return or exchange process for your order.
The details
Need a hand with your order?
Have your order number ready, and our family team will help with the next step.
Contact our team ↗Our RETURN/ EXCHANGE POLICY is valid for 30 DAYS from receipt of purchase. After 30 days, unfortunately we cannot offer a refund or exchange.
To be eligible for a REFUND, your item must be unused and in the same condition that you received it. It must also be in the original packaging with a proof or purchase receipt.
Your rights under Australian Consumer Law: the conditions above apply to change-of-mind returns. They do not limit your rights if a product is faulty, not as described or doesn't meet a consumer guarantee. If that happens, email info@lariese.com with your order number and we'll sort it out.
To be eligible for a REFUND, your item must be unused and in the same condition that you received it. It must also be in the original packaging with a proof or purchase receipt.
Your rights under Australian Consumer Law: the conditions above apply to change-of-mind returns. They do not limit your rights if a product is faulty, not as described or doesn't meet a consumer guarantee. If that happens, email info@lariese.com with your order number and we'll sort it out.