Privacy policy

Last updated: 9 November 2026

Lariese Pty Ltd (ABN 91 155 192 108), trading as Lariese Organics ("we", "us", "our"), respects your privacy. This policy explains what personal information we collect through lariese.com and when you deal with us, how we use it, who we share it with, and the choices and rights you have. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and, where they apply to you, other privacy laws such as the GDPR, UK GDPR and the California Consumer Privacy Act.

1. Who we are and how to contact us

Lariese Pty Ltd, Suite 5C/90 Longueville Rd, Lane Cove NSW 2066, Australia. Email: info@lariese.com. Please write to this address with any privacy question, access or correction request, or complaint.

2. What personal information we collect

Contact and delivery details: name, email address, phone number, billing and shipping address.
Order information: what you bought, order value, discount codes used, delivery and return details. We don't see or store your full card number. Payments are handled by our payment providers.
Account details if you create a customer account.
Birth date (optional): only if you choose to give it to us, for example to receive a birthday offer. You can leave it out.
Marketing information: whether you subscribed or unsubscribed, which emails you open or click, and which products you view or buy.
Reviews and feedback: reviews, ratings, photos and messages you send us, including customer-service emails.
Technical and usage data: IP address, device and browser type, pages viewed, referring website and approximate location, collected through cookies, pixels and similar technologies.

We don't knowingly collect sensitive information (such as health information) and ask you not to send it to us. If a message you send us includes some (for example, a skin reaction), we use it only to help you with that matter.

3. How we collect it

Mostly directly from you: when you place an order, sign up to our emails, create an account, write a review or contact us. We also collect some information automatically when you use our website, and from service providers who help us run our store (for example Shopify, payment providers, couriers and our email and review platforms).

4. Why we use it

To process and deliver your order, take payment, handle returns and refunds, and give you customer support.
To run, secure and improve our website and products, and to prevent fraud.
To send you marketing emails or messages about our products and offers, if you have subscribed or we are otherwise allowed to (see section 5).
To invite you to review products you bought.
To meet legal, tax and accounting obligations, and to deal with disputes.

We use your information for these purposes or for related purposes you would reasonably expect. We won't use it for an unrelated purpose without your consent, unless the law allows or requires it.

5. Marketing and your choices

We send marketing emails only with your consent (or where the Spam Act 2003 (Cth) otherwise allows). Every marketing email has an unsubscribe link that works straight away, and you can also email us to opt out. We process unsubscribes within 5 business days at most, usually immediately. Unsubscribing from marketing doesn't stop order and service messages such as receipts and delivery notices. If we send you a birthday offer, it uses the birth date you gave us for that purpose.

6. Automated tools and decisions

We use some automated tools that process personal information:

Fraud screening (Shopify and payment providers): uses order, payment, device and address details to flag orders that may be fraudulent. A flagged order is reviewed by a person before we cancel or refuse it.
Email segmentation and flows (Klaviyo): uses your purchase history, email activity, birth date (if given) and browsing activity on our site to decide which marketing emails you receive and when, for example welcome, abandoned-cart, post-purchase and birthday emails.
Review requests (Judge.me): uses your order details to decide when to invite you to review a product.

These tools don't make decisions that significantly affect your legal rights without a person being involved. They affect things like which marketing emails you see. If you would like a person to review an automated outcome, or to ask which of your information these tools use, email info@lariese.com.

7. Who we share information with

We share personal information only as needed with:

Our online store platform and payment providers (Shopify and the payment methods you choose at checkout).
Couriers and shipping services (such as Shippit and Sendle) to deliver your order.
Our email marketing platform (Klaviyo), review platform (Judge.me) and other store apps that help us run the shop.
Analytics and advertising providers, through cookies and pixels, where they are active on our site and you haven't opted out.
Our accountants, lawyers, IT and other professional advisers, who keep it confidential.
Government or law enforcement bodies, when the law requires it.
A buyer of our business, if we ever sell it, who would be bound to protect your information in line with this policy.

We don't sell your personal information for money.

8. Sending information overseas

Some of the providers above store or process information outside Australia, including in the United States, Canada and Europe. Before we send information overseas, we take reasonable steps to make sure the provider handles it in a way consistent with the APPs, for example through their published privacy terms and security practices. By giving us your information you accept that in some cases we may not be able to control how an overseas provider handles it, but we choose providers carefully.

9. Cookies and similar technologies

We and our providers use cookies, pixels and similar tools to keep your cart working, remember preferences, understand how the site is used and, where enabled, show relevant ads. You can block or delete cookies in your browser settings. Blocking some cookies may stop parts of the site (such as the cart or checkout) from working. Shopify explains the cookies it uses at shopify.com/legal/cookies.

10. Reviews you post

Reviews and photos you submit may be shown publicly on our website and in our marketing, with your first name and the initial of your surname, or as you submit them. Don't include information you don't want public. To have a review removed, email us.

11. Keeping your information safe, and how long we keep it

We use reasonable safeguards, including secure checkout, access controls and trusted providers. No online system is perfectly secure. We keep personal information only as long as we need it: for example, order and tax records for the period the law requires (generally 5 to 7 years), and marketing data until you unsubscribe or ask us to delete it. When we no longer need information, we delete or de-identify it.

12. Data breaches

If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner (OAIC) as the law requires, and explain what happened and what you can do.

13. Your rights

Access: ask what personal information we hold about you and for a copy of it.
Correction: ask us to correct information that is inaccurate, out of date or incomplete.
Deletion and objection: ask us to delete your information or stop using it for marketing. We may need to keep some records the law requires.
If you are in the EU, UK or California: you may also have rights to portability, restriction and objection, and to withdraw consent. We don't discriminate against anyone for using their privacy rights.

Email info@lariese.com. We may need to confirm your identity first. We aim to reply within 30 days. Access is free. If we refuse a request we'll explain why in writing.

14. Children

Our website is for adults. We don't knowingly collect personal information from children under 16. If you think we have, email us and we'll delete it.

15. Links to other websites

Our site may link to other websites, such as social media or retailer pages. We aren't responsible for their privacy practices. Please read their policies.

16. Complaints

If you think we have breached your privacy, email info@lariese.com. We'll acknowledge your complaint and respond within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au. If you are in the EU or UK you can also contact your local data protection authority.

17. Changes to this policy

We may update this policy when our practices or the law change. The "Last updated" date at the top shows the current version.

Contact

Lariese Pty Ltd · ABN 91 155 192 108
Suite 5C/90 Longueville Rd, Lane Cove NSW 2066, Australia
info@lariese.com