Refund policy

Last updated: 5 November 2026

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. They apply to every product we sell, including sale items and personal lubricants.

If something is wrong with your order

If a product arrives damaged, faulty, leaking, or isn't what you ordered, email info@lariese.com with your order number and a photo. We'll arrange a refund or replacement, and we cover the reasonable cost of returning it to us.

Change of mind

We're also happy to accept change-of-mind returns within 30 days of delivery, as long as the product is unopened and unused, in its original packaging, and you include your receipt or proof of purchase.

For hygiene reasons, we can't accept change-of-mind returns of personal lubricants or any opened product. Sale items aren't eligible for change-of-mind refunds. This doesn't affect your rights above if a product is faulty.

For change-of-mind returns, you pay the return postage, and the original shipping charge isn't refunded.

How to return a product

Email info@lariese.com first so we can help, then post the item to:
Lariese Pty Ltd, Suite 5C/90 Longueville Rd, Lane Cove NSW 2066, Australia

Refunds

Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method. Your bank may take a few business days to show it.

If you haven't received a refund you were expecting, check with your bank first, then email us at info@lariese.com.

Gifts

If the item was marked as a gift and shipped straight to you, you'll receive store credit for the value of an eligible return. Otherwise, the refund goes to the person who bought it.

Lariese Pty Ltd · ABN 91 155 192 108