Terms of service

Last updated: 9 November 2026

These terms apply when you visit lariese.com or buy from us. The website is operated by Lariese Pty Ltd (ABN 91 155 192 108), trading as Lariese Organics ("we", "us", "our"),  Lane Cove West NSW 2066, Australia, info@lariese.com. By using the site or placing an order you agree to these terms, our Shipping policy, Refund policy and Privacy policy. Nothing in these terms takes away any right you have under the Australian Consumer Law (ACL) or any other law that can't be excluded.

1. Your consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Using our website

You may browse and buy for your own lawful use. You must be at least 18, or have a parent or guardian's permission. Please don't misuse the site: no unlawful use, no scraping or automated ordering, no attempts to break or overload it, no false details, and no copying our content for commercial use.

3. Prices, GST and payment

• Prices are in Australian dollars (AUD). For customers in Australia, prices include GST.
• Shipping costs are shown at checkout before you pay. The total you see at checkout is the total you pay, except for any import duties or taxes charged by your own country on overseas orders.
• We don't add a surcharge for paying by card or any other payment method.
• You must have authority to use the payment method you choose. Payments are processed securely by our payment providers. We don't store your full card details.

4. Pricing and listing mistakes

We take care to show correct prices and descriptions. If we discover an obvious error after you order, for example a price that is clearly wrong, we'll contact you before dispatch. You can choose to proceed at the correct price or cancel, and if you cancel we'll refund you in full promptly. We won't cancel or change an order after dispatch because of an error.

5. Orders and delivery

When you place an order we email you a confirmation. That email confirms we received it. We accept your order and the contract is formed when we dispatch it or email you to say we have accepted it. If we can't supply something (for example, it's out of stock), we'll tell you promptly and refund you in full for that item. Delivery times, charges, risk and lost or damaged parcels are covered in our Shipping policy.

6. Returns and refunds

See our Refund policy. In short: if a product is faulty, damaged, not as described or otherwise fails a consumer guarantee, you can get a repair, replacement or refund as the ACL provides, and we cover the reasonable cost of returning it. We also offer a change-of-mind return window on eligible items, as set out in the Refund policy. That extra offer doesn't reduce your legal rights.

7. Product information and safe use

• Our products are cosmetic and personal-care products. They are not medicines and aren't intended to diagnose, treat, cure or prevent any condition. Information on our site is general and isn't medical advice. Results vary from person to person.
• Patch test first. Even natural and organic ingredients can cause reactions. Read the ingredient list, test a small amount on your inner arm and wait 24 hours before first use, and stop using a product and seek advice if irritation occurs. Tell us if you have a reaction. We'll want to help.
• Keep products out of reach of children and away from the eyes. Follow the directions on the label.
• Personal lubricants: they are not contraceptives and don't protect against sexually transmissible infections. Check the ingredients of the product you are buying.
• We try to show colours, packaging and sizes accurately, but screens vary and packaging may change from time to time.

8. Promotions and discount codes

• Offers and discount codes are valid only for the period and products stated and are single-use per customer unless stated otherwise.
• Codes can't be combined with other offers unless we say so, can't be redeemed for cash and aren't applied to orders already placed.
• Any end date we show is real. We don't use fake countdowns or invented "was" prices.
• If a code is misused (for example created or shared in ways we didn't intend), we may refuse it. We won't withdraw an offer from a customer who has met its stated conditions.

9. Reviews and customer content

We welcome honest reviews. We publish reviews whether they are positive or negative, and we don't remove a review because it is critical. We may decline or remove content that is unlawful, abusive, spam, includes personal information, is clearly about something else or isn't from a genuine customer. If we offer something (such as a discount or giveaway entry) in exchange for a review, we offer it regardless of the rating you give, and we'll say so. You keep ownership of what you post, but you give us a non-exclusive, royalty-free licence to display it on our website and marketing, with your name as you submitted it. You can ask us to remove it at any time. You promise it is honest, is your own, and doesn't infringe anyone's rights.

10. Intellectual property

The Lariese name, logo, photos, text, product designs and website content belong to us or our licensors and are protected by law. You may view and print them for personal use, but may not copy, reproduce, sell or adapt them without our written permission.

11. Third-party links and services

Our site uses third-party services (such as Shopify, payment providers, couriers, email and review platforms) and may link to other websites. Those parties have their own terms and policies and we aren't responsible for their content or practices, but we remain responsible to you for our own goods and service.

12. Website availability

We try to keep the website running but can't promise it will always be available, secure or error-free. We may update or pause it for maintenance. This section applies to the website itself, not to the goods you buy, which are covered by your consumer guarantees.

13. Our liability

To the maximum extent the law allows, we aren't liable for loss that wasn't reasonably foreseeable, or for indirect loss such as lost profit, caused by problems with the website or by events outside our reasonable control (for example, carrier delays or extreme weather). This does not limit or exclude any liability that can't be limited by law, including your rights under the ACL, or our liability for death, personal injury or fraud. Where the ACL allows us to limit liability for a failure to comply with a guarantee (for example, for goods not ordinarily acquired for personal, domestic or household use), we limit it to replacing or repairing the goods, supplying equivalent goods, or paying the cost of doing so.

14. Privacy

We collect and use personal information as set out in our Privacy policy.

15. Overseas customers

If you are outside Australia, you may have mandatory consumer rights under your local law. These terms don't take those rights away.

16. Complaints

If you have a problem or complaint, email info@lariese.com with your order number. We aim to respond within 5 business days and will work with you to put things right. You can also contact your state or territory consumer protection agency, such as NSW Fair Trading, or the ACCC.

17. Changes to these terms

We may update these terms from time to time, for example when the law changes or we add products or features. The updated version applies from the "Last updated" date. Changes don't affect orders you've already placed, and we won't use a change to take away rights you already have.

18. General

If part of these terms is found to be unenforceable, the rest stays in force. These terms and the policies they refer to are the whole agreement between you and us about your use of the site and purchases. These terms are governed by the laws of New South Wales, Australia, and both of us submit to the non-exclusive jurisdiction of the courts of New South Wales. This does not affect any right you have to bring a claim in your own location under mandatory consumer law.

Contact

Lariese Pty Ltd · ABN 91 155 192 108
Suite 5C/90 Longueville Rd, Lane Cove NSW 2066, Australia
info@lariese.com